FAQ

Thank you for the detailed information! With all of this in mind, I’ll organize it into a clean and informative FAQ section for your store. Here's how it could look:

Frequently Asked Questions (FAQ)

1. Product Information

  • What types of 3D printed products do we sell? We offer a wide variety of 3D printed products, including home goods, personal accessories, toys, and book/game accessories. We are always exploring new products to add to our store based on customer demand!

  • Are your products customizable? Yes! All of our products are made to order and customizable. You can choose your preferred colors and sizes for most items. If you have any special requests please feel free to contact us. 

  • What materials do you use for 3D printing? Our primary material is PLA plastic, but for select items, we also use resin and PETG to suit different needs.

  • How durable are your 3D printed products? Our products are designed for regular use and are made from high-quality materials. Unless stated otherwise, they are best suited for indoor use. However, some items may be fine in shaded outdoor areas.

2. Ordering & Shipping

  • How do I place an order? Simply browse our selection, customize your items as needed, and proceed to checkout. We accept all major credit cards and PayPal for your convenience.

  • Do you offer international shipping? Currently, we only offer international shipping on our Etsy store. Unfortunately, we do not provide international shipping directly through our Shopify storefront at this time.

  • What shipping options are available? We offer multiple shipping speeds, so you can select the option that best suits your needs. Delivery times vary based on your chosen shipping method.

3. Returns & Cancellations

  • What is your return policy? We offer a 30-day return policy. If you're not satisfied with your purchase, please reach out to us, and we’ll help resolve the issue.

  • Can I cancel my order? You can cancel your order as long as it hasn’t been shipped or is not a multi-day print that’s already in production. Once an item is in the shipping process, cancellations are not possible.

  • What if my product arrives damaged or defective? If your item arrives damaged or defective, please contact us immediately. We will either send a replacement or provide a full refund.

4. Care & Maintenance

  • How should I care for my 3D printed items? There are no special care instructions for most of our 3D printed products. However, unless otherwise noted, most items are intended for indoor use. Keep them out of direct sunlight or harsh weather conditions to ensure longevity.

  • Can 3D printed products be used outdoors? Unless otherwise specified, most of our products are designed for indoor use. Some items may be fine in shaded outdoor areas, but we recommend checking the product description for specific guidelines.

5. Customer Support

  • How can I contact you for support? You can reach out to us through our Contact Us form on the website. We are always happy to assist with any questions or concerns.

  • How quickly do you respond to inquiries? We pride ourselves on providing quick responses! Our typical response time is less than one hour, but we’ll always aim to respond as soon as we see your message.

  • Do you offer post-purchase customer support? Absolutely! We provide customer support after purchase to ensure you're completely satisfied with your order.